Refund Policy

Last updated: July 16, 2026

This Refund Policy explains how refunds work for AetherLab agent kits subscriptions and paid API access.

1. Subscription Billing

Paid plans are billed on a recurring monthly basis unless cancelled. Plan credits and concurrency limits apply during each billing cycle. If monthly credits are used, conversions pause until the next renewal unless additional capacity is arranged.

2. Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation stops future renewals, but does not automatically refund amounts already paid. Your paid plan remains available until the end of the current billing period unless otherwise stated in the dashboard.

3. Digital Products and API Credits

API credits and paid API access are digital products. No refunds are provided for digital credits once purchased or consumed, except where required by law or where a material system failure prevents use of the service. Completed conversions, consumed credits, and already delivered output files are not eligible for no-reason refunds.

4. Refund Requests

To request a refund, email contact@aetherlab.me with your account email, subscription plan, payment date, and the reason for the request. Refund requests should normally be submitted within 7 days of the relevant charge. We review refund requests in good faith.

5. Review Criteria

Refunds may be approved for duplicate charges, billing errors, accidental renewals, or material service failures. We may decline refunds for consumed credits, completed conversions, abusive activity, policy violations, or requests made long after the billing date.

6. Processing

Approved refunds are generally processed back to the original payment method through Stripe. Bank and card processing times may vary.

7. Contact

For refund requests and general support, contact us by email at contact@aetherlab.me.