Refund Policy
This Refund Policy explains how refunds work for AetherLab agent kits subscriptions and paid API access.
1. Subscription Billing
Paid plans are billed on a recurring monthly basis unless cancelled. Plan credits and concurrency limits apply during each billing cycle. If monthly credits are used, conversions pause until the next renewal unless additional capacity is arranged.
2. Cancellation
You may cancel your subscription at any time. Cancellation stops future renewals, but does not automatically refund amounts already paid.
3. Refund Requests
To request a refund, email admin@aetherlab.me with your account email, subscription plan, payment date, and the reason for the request. We review refund requests in good faith.
4. Review Criteria
Refunds may be approved for duplicate charges, billing errors, accidental renewals, or material service failures. We may decline refunds for consumed credits, completed conversions, abusive activity, policy violations, or requests made long after the billing date.
5. Processing
Approved refunds are generally processed back to the original payment method through Stripe. Bank and card processing times may vary.
6. Contact
For refund requests, email admin@aetherlab.me. For general support, contact us by email at contact@aetherlab.me.